Inside Sales Agent

Job Title:  Inside Sales Agent
Reports To:  Sales Manager
Location: Sydney, Australia

Job Purpose:

We are looking for a talented Inside Reservation Sales Agent who thrives in a fast-paced environment. This position involves taking incoming calls, booking tickets for customers and processing incoming ticket reservations through our proprietary online portal for our Railbookers and Amtrak Vacations brands. The Inside Sales Agent will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.

Duties and Responsibilities:

  • Provide an excellent experience on calls with our travelers to drive customer loyalty and referrals.
  • Consistently achieve individual sales and performance goals.
  • Consistently communicate and build relationships with all our clients and passengers.
  • Understand customer needs and requirements.
  • Provide suggestions, prices and book clients on domestic and international rail packages.
  • Source new sales opportunities through inbound lead follow-up, outbound calls and emails.
  • Participate in weekly team trainings plus one-on-one coacing.
  • Advise travel agents and clients concerning sales specials and promotions.
  • Other job duties as needed.


  • Positive attitude and desire for personal development.
  • Strong computer skills and ability to quickly master new systems and programs.
  • Experience in the industry and a passion for travel preferred.
  • 2+ years’ inside sales experience (incoming calls preferred).
  • Excellent verbal communication skills and telephone manner.
  • Familiarity with Windows operating systems.
  • Knowledge of event ticket registration software a plus.
  • Proven track record of successful sales experience preferred.

Benefits Include:

  • 20 days of vacation
  • Work place pension and cash health plan
  • Familiarization Trips (Get paid to experience our holidays)

How to Apply:

Submit your CV and covering letter outlining why you are suitable for this role and details of destinations that you have travelled to. Due to the high volume of applications that we receive, we are regrettably unable to personally reply to them all. Therefore, we will only contact you if your application is successful.


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