Vacation Consultant – Amtrak Vacations

Job Title: Vacation Consultant ~ Amtrak Vacations
Reports To: Sales Manager
Location: Remote ~ Based in the United States

Job Purpose:

We are looking for a talented Vacation Consultant who thrives in a fast-paced environment. This position involves taking incoming calls, booking tickets for customers, and processing incoming ticket reservations through our proprietary online portal. The Vacation Consultant/Inside Sales Agent will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.

Duties and Responsibilities:

  • Our Vacation Consultant/Inside Sales Agents provide an excellent experience on calls with our travelers to drive customer loyalty and referrals
  • Consistently achieve individual sales and performance goals.
  • Consistently communicate and build relationships with all of our clients and passengers.
  • Understand customer needs and requirements.
  • Provide suggestions, prices, and book clients on domestic and international rail packages.
  • Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.
  • Participate in weekly team training plus one-on-one coaching.
  • Advise travel agents and clients concerning sales specials and promotions.


  • Positive attitude and desire for personal development
  • Strong computer skills and the ability to quickly master new systems and programs
  • Must have travel industry/hospitality experience and a passion for travel is preferred
  • 2+ years’ inside sales experience (incoming call preferred)
  • Excellent verbal communication skills and telephone manner
  • Familiarity with Windows operating systems
  • Knowledge of event ticket registration software a plus
  • Proven track record of successful sales experience preferred

Benefits Include:

  • Generous PTO package
  • 401k and health benefits

For immediate consideration of any position with YLG, please send your cover letter, resume, and salary requirements to:

Yankee Leisure Group, Inc. | ATTN: Human Resources
500 Cummings Center, Suite 3100 | Beverly, MA 01915
Main: 978-922-0418 | Fax: 978-922-4819 | Email:

We are an equal opportunity employer.


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